Case studies
Stories from real government products — what we set out to solve, what we tried, and what the evidence told us.
Product Practice
This is the public home of the GovTech GTO Product Practice. Here we share what we’re learning from building digital services for citizens — case studies, field notes, and open resources for product teams across the industry.
What you’ll find here
Section titled “What you’ll find here”Discovery & research
Findings from user research and discovery work, and the methods we use to understand citizen needs at scale.
Ways of working
How we run discovery, prioritisation, and delivery in a government context — practices other teams can borrow and adapt.
Measuring outcomes
How we define success and instrument services so decisions are driven by evidence rather than opinion.